Network Management
NETWORK MANAGEMENT POLICY
The following includes information regarding network management practices that Bardstown Connect employs or may employ in relation to the Internet Service we provide. The information provided below is intended for current and prospective Customers to our services. It is not intended to address the network management practices, performance characteristics, or commercial terms that may be adopted by third party establishments in connection with their delegation of Internet access to others.
The information provided below may be revised from time to time as Bardstown Connect deems appropriate and should be read in conjunction with Bardstown Connect’s Privacy Policy
NETWORK MANAGEMENT
Network Practices:
Bardstown Connect uses non-invasive, and best-effort network management practices to ensure that all of its customers maintain high quality connections to the internet. These practices are designed and implemented to provide a fair and reasonable access to our customers and protect end-users from activities that can unreasonably burden our network infrastructure or compromise our security.
Bardstown Connect operates generally under the pretenses of Net Neutrality in practice and principle, and treats all internet access as it pertains to our customers use of our network in equal light.
Key features of our network management practices are as follows:
- Bardstown Connect does not block, inhibit, deliberately deprecate (“throttle”) or deny access to any specific applications or classes of applications, websites or types of websites.
- Bardstown Connect does not restrict the types of devices that can connect to our network, and makes reasonable efforts in conjunction with customer input to accommodate compatibility with BYOD end-point equipment.
- A list of end-point (Cable modem or Fiber ONU) devices with known issues can be found on our website FAQ page: https://www.bardstownconnect.com/faq/
- Bardstown Connect does not entertain or engage in offers of paid prioritization from any party or entity.
- Bardstown Connect does not favor or discriminate, directly or indirectly, any kind of traffic over any other kind of traffic.
Security:
Bardstown Connect through the use of third-party associates provides industry standard security capabilities and accommodations for customers email addresses, as well as modern Spam Filtering tools to bolster end-user security.
Bardstown Connect implements industry standard precautions and security technologies in its network core infrastructure to keep all traffic in transit secure and protected.
Bardstown Connect does not provide software to end users out-of-box, subscription based or otherwise, for their own cyber security of their devices or customer-owned premises equipment. We advise customers use careful discretion and common-sense web-surfing practices in use of their internet connection, and recommend free antimalware service programs upon request.
Bardstown Connect also reserves the right to protect its network infrastructure and customers connectivity quality by actioning on malicious network activity from customers and outer-edge actors. Such actions include (But are not limited to):
- Blocking known TCP/UDP ports.
- Temporarily or permanently disconnecting provisioned services (or if need be, physical connections) from customers involved in malicious botnet activity until demonstrated by an industry professional for the customers network to be clean from malicious programs.
- Temporarily or permanently blacklisting and quarantining customer or third-party email addresses involved in malicious email activity (Spam, automated cyber-marking, etc).
- Temporarily or permanently revoking access to customers email addresses determined to repeatedly be involved in malicious email activity (Spam, automated cyber-marking, etc).
- Temporarily or permanently Black-holing or otherwise mitigating traffic to end-users statically assigned IP addresses determined to be targets of Denial of Service attacks (DOS/DDOS).