Support

Email us at: support@bardstownconnect.com. We strive to respond within 24 hours.

Call us at: 502-348-5947 with your cable and/or internet inquiry.

Contact Hours: We now offer 24 hour technical support!

Office Hours: Monday – Friday 8:00 AM – 4:30 PM

Remote Support: Click here for remote support!

We’re here to help!

As part of Bardstown Connect’s dedication to providing our subscribers with quality service, service calls not related to customer equipment are available free of charge. In order that we may provide efficient service when you experience problems with our signal, we request that you check the following relative FAQ page before calling our office.

Internet Issues or Questions

Have a question about an internet related subject? Ex: How to setup email on a 3rd party application? Check out our internet FAQs page for answers.

Cable Issues or Questions

Have a question about our Cable TV services? Ex: How to program my remote? Check out our FAQs page for answers.

If you have visited the FAQ page regarding the subject of your question and you still need assistance, contact us by phone or email!

A Few Words About Us

Here at Bardstown Connect, we strive to provide the best possible customer service. We do everything we can to ensure that you, our customers, are happy and that you are being delivered the service you deserve. Our team of highly qualified internet support technicians and customer service representatives are standing by to provide excellent customer service.